GAVELNET.COM has developed a program to alleviate the single most
critical concern buyers and sellers have when transacting high-value
items online: fraud. Through our exclusive Transaction Guaranteed™
program, every seller’s transaction conducted on the site is assured
against fraud for up to $1 million, providing an unprecedented
level of protection. In addition, buyers are backed by our Comprehensive
Buyer Protection plan which provides a five-day money back guarantee
on any item purchased on GAVELNET.COM. Through this program, guaranteed
by GAVELNET.COM and backed by certain underwriters at Lloyd’s
of London, sellers can provide buyers with access to a broad selection
of premium collectibles and art objects from around the world
in a safe and convenient online auction environment.
Transaction Guaranteed™ is a comprehensive transaction protection
and shipping services program that is unmatched in the online
industry. Through this program, offered exclusively by GAVELNET.COM,
buyers and sellers both are assured a secure, satisfying online
experience. Every transaction conducted on the GAVELNET.COM website
is backed by Transaction Guaranteed™.
Components of the Transaction Guaranteed™
At the end of the auction, the winning bidder's credit card
is charged and the money held until the transaction is completed.
The auctioned lot is picked up from the dealer, packed and shipped
through our SafeShip™ program, and delivered safely to the successful
buyer. The buyer has five days from the moment of receipt to
inspect and verify the integrity of the item. At the end of
the five-day money back guarentee period, if the buyer does
not make a claim, the funds are released to the seller.
If during this five-day period, the buyer finds any cause for
concern, he may file a claim with GAVELNET.COM, and GAVELNET.COM
will engage certified appraisal services to inspect and verify
the claim. If this inspection supports the buyer's claim, the
buyer's money is refunded in full.
For more information or to file a claim, please contact Customer
Care at 888-428-3571 or contact us by clicking here